Refund policy

We want you to love your purchase. If you’re not completely satisfied, we’ll do our best to make it right. Please read our returns policy below for full details.

 

Unfortunately, we cannot accept returns on:

  • Used or worn items

  • Sale or discounted items

  • Custom or personalised products

 

Faulty or Damaged items:

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos. We’ll replace or refund your order as soon as possible.

We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.

 

How to start a return:

  1. Email us at [your email] with your order number and reason for return.

  2. We’ll respond within 2 working days with return instructions.

  3. Once your return is approved, you’ll receive our return address.

    • Customers are responsible for return postage costs unless the item is faulty.

 

Refunds Policy:

  • Once your return is received and inspected, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–7 working days.

  • Shipping fees are non-refundable unless the item is faulty or damaged on arrival.

For any questions or concerns, reach out at: mull.leathergoods@outlook.com.